Reference

Understand Your Rights Before You Start

petir11 operates under terms designed to keep your account fair, your data handled with care, and your access clear — wherever local law in Indonesia permits. Read this section before opening your account so you know exactly what applies to you.

Account Terms Apply on RegistrationData Handled Under Our Privacy PolicyAccess Subject to Local Law in IndonesiaWallet Transactions Governed by These TermsPolicy Contact Available via Live Support
petir11 Understand Your Rights Before You Start
LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If something in our terms raises a question — about your account data, a wallet transaction through DANA, OVO or GoPay, or a policy point you want clarified — reach out through any of these channels. Our support team handles legal and account queries separately from general lobby help, so flag your request as a policy matter when you connect.

Live Chat Support Connect via live chat in your account dashboard for policy questions. Flag it as a legal or account matter so it reaches the right team without delay.
Email Policy Desk Send detailed legal queries or data requests by email. Include your registered account ID and the specific policy area so we can respond with the right documentation.
Account Notification Centre When we update terms, you receive a notice in your account notification area. Respond directly to flag a concern or request a policy clarification before accepting the change.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

Your account security and data handling sit at the centre of how we manage the platform. We collect only what is needed to verify your identity, process transactions via DANA, OVO or GoPay, and keep your account in good standing. Cookies on petir11 are used for session management and to remember your lobby preferences — you can adjust cookie settings through your browser at any time, though disabling them may affect how some pages load. Data is retained for as long as your account is active plus the period required by our audit obligations; after that window closes, you can request deletion by contacting support.

Account Data Handling

We store only the data needed to run your account — registration details, wallet identifiers for DANA, OVO or GoPay, and transaction logs. Nothing beyond what verification and audit require.

Cookie Use on the Site

Session cookies keep you logged in and save your lobby state. You control them via browser settings. Disabling third-party cookies will not block your access to the main lobby.

Account Security Steps

Login uses OTP verification tied to your registered contact. If you suspect unauthorised access, use the account lock option in settings and contact support immediately to protect your wallet link.

Requesting Changes or Deletion

To request a copy of your stored data or ask for deletion, contact the policy desk by email with your account ID. We aim to respond within a reasonable processing window.

Common Questions About Policy and Your Rights

The questions below cover what we hear most from accounts in Indonesia — covering user rights, data access, wallet policy and how to reach us about a specific legal concern.

Yes, where local law in Indonesia permits access to petir11. If your region restricts online gaming, your ability to use the platform may be limited under those same terms.

Yes. Email our policy desk with your registered account ID and a data access request. We will compile your account data and transaction logs and send them to your registered contact.

Wallet identifiers linked to DANA, OVO or GoPay are stored only for transaction processing and verification. We do not share wallet details with third parties outside our payment processing chain.

Your data is retained for the period required by our audit obligations after closure. Once that window ends, contact the policy desk to request full deletion of your stored records.

We post a notice in your account notification area when terms are updated. Continuing to use the lobby after that notice is treated as acceptance of the revised version.

Raise it through live chat, flagging it as a legal dispute. Our team reviews transaction logs from your DANA, OVO or GoPay records and responds through your account contact detail.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.