Reference

How petir11 Handles Your Personal Data

This Privacy Policy tells you exactly what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, or contact our support team — and how we keep that information safe.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access your dataCookie controls explainedData retention policy
petir11 How petir11 Handles Your Personal Data
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security at petir11

We apply technical safeguards across every layer of account activity — from the moment you log in with your OTP to the point your GoPay withdrawal clears. Cookies help us remember your session preferences so you do not have to re-enter settings on each visit. You can manage cookie preferences through your browser at any time. Data we collect is kept only as long as your account is active or as required by applicable law — after which it is deleted or anonymised.

Encrypted Account Access

Login and session data travel over SSL encryption. Your OTP verification step adds a second check before any sensitive account action — including wallet changes — can proceed.

Cookie Transparency

We use session cookies to keep you logged in and preference cookies to remember your deposit method — DANA, OVO or GoPay. You can clear these in your browser settings at any time.

Payment Data Handling

Your wallet identifiers for DANA, OVO and GoPay are passed only to the payment processor completing your transaction. We do not store full wallet credentials on our own servers.

Data Retention and Deletion

Account records are retained while your account is open and for a period required by applicable regulation after closure. You can request deletion of non-mandatory data through the support team.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to review the data we hold, correct something on your account, or ask us to delete your information, our support team handles privacy requests directly. Send your request with your registered account details so we can verify your identity before acting. We aim to respond to all data requests within a reasonable timeframe and will confirm receipt as soon as your message arrives.

Team online

Live Chat Support

Start a chat session from your account dashboard. Our support team can log a formal privacy or data-correction request on your behalf during the session.

Email Privacy Request

Send a written request to our support email address found in your account settings. Include your registered name and the nature of your data query for faster handling.

Account Help Centre

Your account settings page has a dedicated section for data access requests. Submit directly there and track the status without needing to contact support separately.

Common Questions About Your Privacy and Data Rights

These are the questions we hear most from people in Indonesia who want to understand how their account data is managed. If your question is not here, reach out via live chat or the account help centre.

We collect your name, email address, phone number and the payment method details you link — such as your DANA, OVO or GoPay wallet identifier — to process transactions and verify your account.

We only share data with payment processors handling your DANA, OVO or GoPay transactions, and only to complete the service you requested. We do not sell personal data to any third party.

Submit a data access request through the Account Help Centre in your settings, or send an email request. We verify your identity first, then provide a summary of the data we hold.

Yes. Where no legal retention obligation applies, we will delete your data on request. Some transaction records may need to be kept for a period required by applicable regulation.

We use session and preference cookies to keep your login active and remember your preferred deposit method. You can disable or clear cookies in your browser settings; some session features may then behave differently.

Your wallet identifiers are passed to the relevant payment processor to complete your deposit or withdrawal. We do not store full wallet credentials on our own servers after the transaction is processed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.